Privacy Policy

About this Privacy Policy

Sol Casino respects the privacy of its players and aims to handle personal information responsibly. Personal information is information that identifies you, or that can reasonably be connected with you. The information handled by the website will depend on how you use the services, the features available to you, and the checks that are required before or during your account relationship.

This policy applies to information collected through the Sol Casino website, account areas, customer support interactions, and other related digital services. It should be read together with the website terms and any notices shown when information is collected. Where a separate notice explains a particular service or activity, that notice may provide additional information about the way your data is used.

By using the website, you acknowledge that information may be handled as described in this policy. Some information is needed to provide an account or process a transaction. Other information may be optional, such as certain marketing preferences. You can choose whether to provide optional information, although not providing information that is necessary for a requested service may mean that the service cannot be supplied.

This policy may be updated from time to time to reflect changes to the website, services, technology, or applicable requirements. The current version will be made available on the website. Players should review this page occasionally so they remain aware of how their information is handled.

Information we handle and why

A casino website typically handles different categories of information so that it can operate accounts, support players, process activity, and meet its legal and security responsibilities. The information collected will vary according to your interactions with Sol Casino. It may include the following:

• Account details, such as your name, date of birth, username, contact details, account preferences and information you provide when registering or updating an account.
• Identity and verification information, which may include identity documents, proof of address, information about your source of funds where required, and records of checks carried out to confirm identity or eligibility.
• Payment and transaction records, including deposits, withdrawals, payment method details, transaction amounts, account activity and records needed to investigate or reconcile a transaction. Full payment details may be handled by specialist payment providers rather than stored directly by the website.
• Communication records, such as messages to customer support, information included in requests, complaints, feedback and records of actions taken to assist you.
• Technical and usage information, including device type, operating system, browser details, IP address, approximate location derived from technical data, login information, pages viewed, connection details and information about how the website is used.
• Cookie and similar technology information, such as identifiers, preferences, session details and information used to remember settings or understand website performance.
• Information relating to account safety, responsible use, fraud prevention, unusual activity and compliance checks. This may include information generated from activity on the account or from checks performed by service providers.

This information may be used to create and manage your account, provide requested services, process deposits and withdrawals, maintain account records, communicate with you, and respond to support requests. It may also be used to confirm that account activity is genuine and authorised, protect the website and its players, identify unusual or potentially fraudulent activity, and investigate security incidents.

Information may be used to complete identity, age, eligibility, anti-fraud and risk checks. These checks help support the secure operation of the website and may be required before certain account actions can be completed. Information may also be used to meet legal, regulatory, tax, accounting, record-keeping and other formal obligations that apply to the services.

Where permitted, information may be used to understand website performance, improve features, test functionality, develop services, measure communications and personalise the website experience. Marketing communications will be sent in accordance with your preferences and applicable requirements. You can withdraw consent to marketing at any time using the available unsubscribe option or by contacting privacy support.

Cookies and similar technologies

Sol Casino may use cookies and similar technologies to help the website function properly. A cookie is a small text file or identifier placed on your device when you visit a website. Some cookies are needed to maintain a session, remember choices, support account security and allow essential website features to work.

Other cookies may help us understand how visitors use the website, measure performance, identify technical issues, remember preferences or support relevant communications. The information collected through these technologies may include device details, browser information, pages visited, session activity and general interaction data. Cookies do not necessarily identify you by name, but they may be linked to an account or device in some circumstances.

You can manage cookies through your browser settings. Most browsers allow you to view, block, delete or limit cookies. If you disable or reject essential cookies, some account or website functions may not operate correctly. Changing browser settings may not remove information already collected before the change, and you may need to repeat your choices on different browsers or devices.

Sharing, security and retention

Personal information may be shared where this is reasonably necessary to provide the services, protect players, operate the website or meet formal obligations. Access is intended to be limited to people and organisations that have a genuine need to use the information for an authorised purpose.

• Service providers that support website hosting, information technology, customer support, identity checks, fraud prevention, payments, communications, analytics and security.
• Payment providers and financial service partners where information is needed to process, verify, investigate or reconcile a payment or transaction.
• Professional advisers, auditors and other suppliers where their assistance is needed for business, security, compliance or dispute-related purposes.
• Government bodies, law enforcement agencies, courts or other authorised parties where disclosure is required or permitted by applicable requirements, or where it is necessary to protect rights, safety or the integrity of the services.
• A new service provider or relevant party involved in a business change, provided information is handled for appropriate purposes and with suitable safeguards.

Information may be processed or stored by service providers in Australia or other locations, depending on the systems and support arrangements used to operate the website. Where information is handled across borders, reasonable steps are taken to require appropriate protection and to limit use to relevant business, service, security or compliance purposes.

Reasonable technical and organisational measures are used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication, monitoring, secure transmission, staff procedures and supplier requirements. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should also use a strong password, keep login details confidential and contact support if they suspect unauthorised account activity.

Personal information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, transaction, verification, communication and security records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights and how to contact us

Depending on the circumstances and applicable requirements, you may have rights relating to the personal information held about you. These rights are intended to help you understand and control how your information is used. You can contact privacy support about any privacy question or request.

• Access: request information about the personal information held about you and, where appropriate, a copy of that information.
• Correction: ask for inaccurate, incomplete or outdated personal information to be corrected or updated.
• Deletion: request deletion of your personal information where it is no longer needed or where deletion is otherwise available. A request may not be accepted where information must be retained for legal, security, dispute-resolution or other legitimate reasons.
• Withdrawal of marketing consent: withdraw consent to receive marketing communications at any time. You can use an unsubscribe link where one is provided, change available communication preferences, or contact privacy support.
• Information about handling: ask questions about the purposes for which your information is used, the types of information handled and the general categories of recipients.

To exercise your privacy rights, make a data request or ask a question about this policy, email support@sol-casino.wtf. Please describe your request clearly and include enough information for the relevant account or data to be located. For account security, you may be asked to confirm your identity before a request is completed. Do not send unnecessary payment passwords, account passwords or other sensitive login information by email.

Requests are reviewed in accordance with applicable requirements and the circumstances of the request. Sol Casino may need to balance a privacy request against obligations to prevent fraud, maintain accurate records, protect other people, resolve disputes, operate the services and keep records for the period required by law. If a request cannot be completed in full, an explanation will be provided where appropriate.

If you have concerns about the way your information has been handled, contacting support@sol-casino.wtf is the best first step so the matter can be reviewed. You should also contact support promptly if you believe your account, password or personal information has been accessed by someone else.