Responsible Gaming

Gamble for entertainment

Responsible gambling means making deliberate decisions about when, how often and how much you play. Before using an online gambling service, consider whether gambling fits comfortably within your budget and lifestyle. Only gamble with money you can afford to lose, and treat any loss as the cost of entertainment rather than something that must be recovered.

Gambling outcomes are determined by chance or the rules of the game. Previous results do not guarantee future results, and a winning streak does not mean another win is due. There is no reliable strategy that can remove the risks associated with gambling. Avoid systems or claims that suggest losses can always be recovered or that a particular bet is certain to win.

• Set a spending limit before you begin and keep to it.
• Decide how long you intend to play and take regular breaks.
• Keep gambling separate from essential household spending.
• Do not borrow money, sell possessions or use credit to gamble.
• Never gamble when you are upset, tired, under the influence of alcohol or drugs, or trying to escape a problem.
• Do not chase losses by increasing your stakes or playing for longer.
• Keep gambling private from children and do not allow anyone under the applicable legal age to use your account.

If gambling stops feeling like a choice and starts feeling difficult to control, pause your activity. Speaking with someone early can make it easier to regain control.

Practical tools for safer play

Planning your gambling before you play can help you maintain control. Consider the amount of money and time you are comfortable spending over a session, a week or another period that suits your circumstances. Record your deposits, bets and withdrawals so you have a clear view of your activity rather than relying on memory.

Use limits and breaks

Where account controls are available, use deposit, spending, wagering, loss or time limits to support your plan. Choose limits that reflect your real budget, not an amount based on what you hope to win. A limit should be set before gambling begins and should not be increased in response to a loss or a desire to continue playing.

Regular breaks can help you check how you are feeling and whether you are still following your plan. If you find yourself ignoring limits, staying online longer than intended or returning immediately after a loss, stop playing and take a longer break. You may also wish to use a temporary account closure, cooling-off period or self-exclusion option where available.

Protect your account

• Keep your login details private and do not share access to your account.
• Use responsible account settings where they are available.
• Review your transaction history and account activity regularly.
• Avoid saving payment details on devices that other people can access.
• Ask for assistance if you are unable to apply a limit or close your account.

Self-exclusion is a stronger step for anyone who wants to stop gambling. It is designed to prevent access for an agreed period or until a chosen review point, subject to the applicable process and terms. If you choose self-exclusion, do not create another account or use another person's account to continue gambling.

Recognising when gambling may be a problem

Problem gambling can affect people in different ways. It may develop gradually, and a person may not recognise the warning signs at first. The following behaviours may indicate that gambling is becoming difficult to control:

• Thinking about gambling frequently or feeling restless when trying to stop.
• Spending more money or time gambling than you intended.
• Increasing bet sizes to achieve the same excitement.
• Chasing losses or gambling to recover money that has already been lost.
• Hiding gambling activity, transactions or losses from family and friends.
• Borrowing money, missing bills or experiencing financial stress because of gambling.
• Neglecting work, study, relationships, health or other responsibilities.
• Feeling anxious, depressed, guilty, irritable or out of control after gambling.
• Trying to cut back or stop but returning to gambling repeatedly.
• Using gambling to cope with stress, loneliness, grief or other difficult feelings.

You do not need to wait until a serious problem develops before asking for help. Even one or two warning signs can be a reason to pause and talk to someone you trust. A professional support service can help you understand your options without judgement.

Gambling can also affect partners, family members, friends and other people who share financial or emotional responsibilities. If someone else's gambling is affecting you, support is available for you as well. You are not responsible for controlling another person's gambling, and you should protect your own wellbeing and finances.

Getting support in Australia

If you are concerned about your gambling, take a break and seek support as soon as possible. You can speak with a trusted family member, friend, doctor, counsellor or qualified gambling support professional. Australian state and territory services provide information, counselling and support for people affected by gambling, including family members and close friends.

Recognised gambling help services can discuss practical steps such as making a budget, managing access to money, arranging counselling, applying for self-exclusion and dealing with urges to gamble. Support may be available by telephone, online or in person, depending on your location and circumstances. Search for an official Australian gambling support service in your state or territory, or ask a health professional for a suitable referral.

If you feel overwhelmed

Gambling-related stress can feel intense, especially when there are financial, relationship or emotional concerns. If you feel unsafe, are thinking about harming yourself or another person, or cannot manage an immediate crisis, contact emergency services or a crisis support service in Australia without delay. If you are in immediate danger, seek urgent help from the appropriate emergency service.

Our approach

Sol Casino encourages players to make informed decisions and use available responsible gambling controls. We may ask for information or take steps to support account safety where required by applicable rules and processes. Responsible gambling tools are not a substitute for professional advice, and using a tool does not remove the need to seek help when gambling is causing harm.

Before you play, make a plan. During play, follow your limits. If gambling is no longer enjoyable or feels difficult to control, stop and seek support.