Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form a legal agreement between you and the operator of Sol Casino. They apply to the website, mobile services, games, account features, payment facilities, promotions and any other services made available through the platform. Additional game rules, promotional terms, privacy information and responsible gambling guidance may also apply. If there is a conflict between these terms and a specific promotion or game rule, the specific rule will generally apply to that promotion or game.

You must read these terms before using Sol Casino. If you do not agree with any part of them, you must not access the website, open an account, deposit money or play. Continuing to use the platform after these terms have been updated means that you accept the revised version, subject to any rights you may have under applicable law.

Sol Casino is intended for people who are legally permitted to gamble online in their place of residence. Gambling laws can differ between Australian states and territories and between countries. You are responsible for checking whether online gambling is lawful for you and for complying with all local requirements. We do not invite or permit use of the service where it is prohibited.

• You must be at least 18 years old, or any higher minimum age required by the laws that apply to you.
• You must use the website only for your own personal and lawful purposes.
• You must not use the platform on behalf of another person or allow another person to use your account.
• You must not access the service from a location where online gambling is restricted or unlawful.
• You must follow all applicable laws, these terms and any instructions displayed on the website.

We may change, suspend or withdraw all or part of the website or its services when reasonably necessary. This may include changes made for operational, security, legal, regulatory or technical reasons. Where appropriate, important changes will be communicated through the website or other available account channels.

2. Accounts, identity and security

Some features require you to register a personal account. You must provide information that is accurate, complete and current. This may include your name, date of birth, residential details, payment information and other information needed to verify your identity or assess whether you are permitted to use the service. You must update your information when it changes.

We may carry out age, identity, location, payment and source-of-funds checks, or request documents for these purposes. These checks may be required before an account can be fully activated, before certain transactions are processed or before funds are released. You must provide requested information within a reasonable period and ensure that documents are genuine, current and readable.

You are responsible for keeping your username, password, verification codes and other account credentials confidential. Do not share them with another person. You must notify us promptly through the support options shown on the website if you believe that your account has been accessed without permission, that your credentials have been lost or that account information is incorrect.

Account restrictions and closure

You may request closure of your account at any time through the available account or support facilities. We may suspend, restrict or close an account where we reasonably believe that a user has breached these terms, provided inaccurate information, failed a verification check, acted fraudulently, misused a promotion, created multiple accounts, attempted to circumvent a restriction or created a legal, security or responsible gambling concern.

If an account is closed or restricted, we may cancel transactions, void affected play or withhold funds where permitted by applicable law and where necessary to address fraud, unlawful conduct, breach of these terms or other serious concerns. Any remaining balance will be dealt with in accordance with applicable law and our verification requirements. We will not normally be responsible for losses resulting from your failure to protect your account details.

You must not open or operate more than one account unless we have expressly authorised this. If we identify duplicate accounts, we may combine or close them and review related transactions. Attempts to avoid account limits, self-exclusion, cooling-off arrangements or other controls may result in account action and cancellation of related play where legally permitted.

3. Games, wagers and fair use

Games available through Sol Casino are provided for entertainment and gambling purposes. Before playing, you should review the rules, paytable, available stake options, game features and any applicable conditions. A game may be unavailable from time to time because of maintenance, technical issues, legal requirements or other operational reasons.

A wager is accepted only when it is recorded by the platform and shown as confirmed. Information displayed on your device may be delayed or affected by an interruption. If a wager is not recorded, it may not be valid, even if you believe that you submitted it. Game outcomes are determined by the relevant game system and applicable rules. Subject to applicable law, the recorded result on our systems will be treated as the official result.

You must not interfere with the operation or security of the website. Prohibited conduct includes using bots, automated software, scripts, exploits, dishonest techniques, malware, manipulated devices or unauthorised third-party tools. You must also not attempt to reverse engineer, overload, disrupt or gain unauthorised access to any part of the platform.

• Do not use the service for money laundering, fraud, terrorism financing or any other unlawful purpose.
• Do not use funds obtained through unlawful activity or use another person's payment method without permission.
• Do not collude with other players or attempt to manipulate game results or platform records.
• Do not upload, transmit or distribute material that is unlawful, harmful, misleading or designed to interfere with the service.
• Do not exploit an error, pricing issue, technical fault or incorrectly displayed game information.

If a technical fault, obvious error or system issue affects a game or transaction, we may correct the error and take reasonable steps to restore affected account records. This can include cancelling an affected wager or adjusting an incorrect credit or debit, subject to applicable law. If you notice an error, stop using the affected feature and report it through the support channel displayed on the website.

Past results, displayed statistics and general game information do not guarantee future outcomes. Gambling involves risk, and you should never wager more than you can afford to lose.

4. Deposits, withdrawals and promotions

Available payment methods, minimum and maximum transaction amounts, processing arrangements and any applicable fees are shown on the website or during the transaction process. You must use a payment method held in your own name or otherwise authorised for your use. We may refuse, delay or reverse a transaction where identity, ownership, security, fraud or legal checks have not been completed.

You are responsible for ensuring that deposited funds are lawful and that your payment provider permits the transaction. You should check with your bank, card issuer or payment service about any charges, currency conversion or restrictions that may apply. Sol Casino is not responsible for charges imposed by a third party, except where responsibility cannot lawfully be excluded.

Withdrawals may be subject to account verification, payment method checks, transaction reviews and other requirements allowed by law. We may return funds using an appropriate method connected with the original deposit or another method that has been approved. We will not knowingly process a withdrawal to a person who is not the verified account holder.

Promotional offers

Any bonus, reward, free play, tournament or other promotional offer is subject to its own promotional terms. Those terms will explain eligibility, activation requirements, expiry conditions, wagering or playthrough requirements, game restrictions and any limits that apply. You should read the complete offer terms before participating. If no offer-specific terms are available, do not assume that a promotion applies to your account.

A promotion may be limited to eligible customers and may not be combined with other offers. We may withdraw or amend an offer where permitted by law, particularly where an error, misuse, suspected fraud or conduct intended to obtain an unfair advantage is identified. We may cancel promotional credits or related winnings where the applicable promotional terms have not been followed.

You must not create accounts, deposit funds, place wagers or use payment methods mainly to obtain a promotion unfairly. Promotional activity must not be used to avoid responsible gambling controls or account restrictions.

5. Responsible gambling, privacy and legal information

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget before you play and never chase losses. If gambling is affecting your finances, relationships, work, health or wellbeing, stop and seek support. Sol Casino may provide tools such as deposit limits, time reminders, activity information, cooling-off options or self-exclusion, depending on the service available to you and the requirements that apply.

You can use the responsible gambling information and account controls displayed on the website. If you request self-exclusion or another restriction, do not attempt to open a new account or gamble through another person's account. We may take action on accounts that appear to be used to avoid a responsible gambling restriction.

We collect, use, store and disclose personal information in accordance with our Privacy Policy and applicable privacy laws. Information may be used to provide the service, process transactions, verify identity and age, prevent fraud, meet legal obligations, manage responsible gambling risks, improve the platform and communicate with you where permitted. You should read the Privacy Policy to understand how your information is handled.

Website content and intellectual property

The website, including its design, text, graphics, software, logos and other content, is owned by or licensed to the relevant rights holder. You may use the website for personal, lawful purposes only. You must not copy, reproduce, modify, publish, distribute, sell or commercially exploit website content without permission, except where a right cannot lawfully be excluded.

Liability and service availability

We take reasonable steps to operate a secure and reliable service, but we do not promise that the website will always be available, uninterrupted, error-free or compatible with every device or connection. Access may be affected by maintenance, network failures, software issues, third-party services, events outside reasonable control or legal and regulatory requirements.

To the maximum extent permitted by law, we are not liable for indirect, incidental or consequential loss arising from your use of the website, including loss caused by interruption, unauthorised access, device failure or reliance on information displayed on the platform. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

Questions, complaints and governing law

If you have a question, believe that a transaction is incorrect or wish to make a complaint, use the support and account contact options displayed on the Sol Casino website. Provide enough information for the matter to be reviewed, while avoiding the submission of passwords or unnecessary sensitive information. We may ask for further information to verify your identity and investigate the issue.

These terms are intended to operate consistently with the laws and regulatory requirements that apply to the service and to your use of it. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. The version of these terms published on the website is the current version, so you should review it before using the service.